Help Center
Troubleshooting
Consent errors, stuck or failed assessments, loading problems and Office repair prompts.
Articles
- Admin consent errorsWhat each “consent wasn’t completed” message means (declined, expired link, wrong tenant and more) and how to get the customer connected.Admin or Owner, with the customer’s administrator
- The site or app won’t loadCorporate web filters often block newly registered domains. Ask IT to allow m365assessments.com and app.m365assessments.com.Anyone; your IT team makes the fix
- An assessment is stuck or failedRuns that never start or never finish are failed automatically and refunded. Here is how to read a failure and what to do next.Member, Admin or Owner
- The report shows old resultsEach assessment is a snapshot. If a fix doesn’t show yet, check which run you opened and allow for Microsoft’s own reporting delays.Everyone
- Word or PowerPoint shows a “repair” promptIf Word or PowerPoint says a downloaded deliverable has a problem, please tell us. Meanwhile, the HTML report and PDF have the same content.Everyone
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