Troubleshooting
The report shows old results
Each assessment is a snapshot. If a fix doesn’t show yet, check which run you opened and allow for Microsoft’s own reporting delays.
- Who can do this
- Everyone
- Plan
- All plans
- Time
- 2 minutes
Things to check
- You opened an older run. Every assessment keeps its own report. Open the newest run from the customer's Assessment history (or Assessments, newest first).
- The fix came after the run. Reports never update after the fact. Run a new assessment after remediation.
- Microsoft hasn’t caught up yet. Some data lags on Microsoft’s side: Secure Score is recalculated about once a day, Microsoft 365 usage reports trail by a few days, and directory role changes can take up to an hour to reach Exchange Online and Purview.
- A run is still in progress. The run page refreshes every 10 seconds; select Refresh if needed.
- Branding looks old. The branding in effect when a run started is used for that run. Run a new assessment to apply new branding.
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